PCCL Ltd

At some point, you will look at your carpet and think that it needs some long-overdue cleaning. Unfortunately, there is little doubt that mere vacuuming won’t do the trick. Your vacuum cleaner is a trusty friend whenever you have to do routine cleaning, but it is hardly an ideal solution for when the area is severely soiled.

In a situation like this, you will need the services of a cleaning company. Booking specialised carpet cleaning services is a fantastic way to ensure the best for your carpet, regardless of what material it is made of. In fact, experts recommend you acquire such service at least two times a year, as a best maintenance practice. But before you rush and get the first company you see on the case, it is a good idea to consider some important factors. Only then can you ensure the best results for your carpet. Without further ado, let’s dive straight into the tips you should follow for picking the best carpet cleaning company.

1. Get some recommendations 

Before you choose a cleaning company, ask around. There is a very high chance that some of your co-workers, neighbours and perhaps even relatives have used the services of one such. Ask them if they were happy with the work and the price at which the company sent their cleaners. After all, if you can get the same company someone else was satisfied with, perhaps you too can benefit from them.

2. Check their history with clients

Checking online reviews and testimonials seems like a logical thing to do when booking cleaning services. However, you should always be a little sceptical about said reviews. For example, you must know that a client who was unhappy with the service is much more likely to leave a bad review than a client who was perfectly satisfied with the service. So instead of checking only current reviews, look for a company that has consistently positive ratings over a long period. That way, you will know their work is good.

3. Satisfaction guarantee

A respectable company knows that if the client is unhappy with the service, then more work needs to be done. That is why every company that means business out there offers a satisfaction guarantee or money-back guarantee. Basically, this means if you are not happy with their service, you can expect them to re-do it for free, or give you back the money you paid. That is a serious incentive for the company to do their best and a fine way to know you will get the job done to a professional standard.

4. What is the equipment they use?

When you book a carpet cleaning service, you need to know the experts can come to your home and make use of some sophisticated tools and methods. Many companies utilise the bare minimum of lightweight cleaning gear, which barely gets the job done. What you want to see is a large carpet cleaning machine, which is enough for a thorough clean. You also want a company that invests in eco-friendly materials to ensure the safety of your home.

5. What level of customer service do they offer?

Many people think this is a minor aspect of working with a cleaning company, but it is a huge deal. If you cannot communicate your requirements and be met with understanding, how can you expect to deal with the cleaners if something goes wrong? 

As you can see, there are a few essential factors to consider when booking with a carpet cleaning company. It is essential to consider them all before you hire the company.

© PCCL Ltd